Abstract
M.Ing. (Engineering Management)
This research was conducted to investigate the causes of inaccurate order dispatches from a warehouse & logistics centres to the customer. The study focused on three common major factors involved in warehousing failures which are Human Factors, Design Layout and Quality Standards factors. The objectives of this research were achieved by means of a questionnaire that was distributed to 110 warehouse employee participants in the Johannesburg Caterpillar Distribution Centre. These participants were identified in the warehouse whom were order pickers, packers, exceptions, team leaders and supervisors, then randomly selected. 92 questionnaires were received and 18 surveys remained substandard resulting in the overall practical surveys stood at 92 tallying a yield frequency of 84%. Information used was analysis in the quantitative method. Data gathered include three main factors (human factors, design layout and continuous quality initiatives) of the study.
Continuous Quality Initiative aspects remain amongst the foremost reasons of a firm dispatching inaccurate orders to customers, whereby most respondents said that the company did not provide them with adequate quality training and lacked knowledge on quality practices and systems in place. Delay in response from team leaders and supervisors was also amongst the major causes for inaccurate order dispatches because the respondents said the packing stations always got with open...