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Consumer expectations and behavioural intention in the insurance industry
Thesis   Open access

Consumer expectations and behavioural intention in the insurance industry

Yuvika R. Singh
MCom, University of Johannesburg
2020
Handle:
https://hdl.handle.net/10210/475036

Abstract

Consumers Consumer behavior Insurance companies Industrial management - South Africa
The South African insurance industry is under pressure due to the adverse effects of COVID-19 and the subsequent lockdown that was implemented, which resulted in less spendable income; however, insurance providers are under pressure due to the rapid increase in the number of new entrants. The increase in the number of insurance providers is an indication of a thriving industry... M.Com. (Business Management)
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