Abstract
M.B.A.
Eskom, South Africa's electricity utility, is the electricity supplier for South Africa. It has 20
power stations with a nominal capacity of 39 154 megawatts. Eskom is among the top five
electricity utilities in the world in terms of size and sales and strives to remain one of the
lowest-cost producers of electricity in the world. Eskom supplies 98% of the country's
electricity requirements, which amounts to more than half of the electricity generated on the
African continent. Eskom supports the development of a Southern African transmission grod
to encourage cooperation and accelerate economic growth in the region. Eskom support
employment equity and encourages employees to develop to their full potential through
training. Eskom sees itself as a respected corporate citizen and is working towards
environmental sustainability and socio-economic improvement (Eskom report, 1997).
The growth of Internet technologies (and within Eskom the Intranet) has been phenomenal.
On 23 July 1998, after extensive consultation and compilation, an Eskom Internet / Intranet
strategy was approved. The strategy defines the way in which Eskom will employ this
technology to support their business, to ensure synergy in organisational efforts. This chapter
gives an overview of the strategy (Eskom Report, 1997).
The strategy positions Eskom to be able to derive significant business benefit. from the
technology, and ensures we will not be "left behind" by our competitors and customers, but
ensures that our use of the technology and the resulting costs can be properly managed. It
accommodates the different cultures in the business groups, from progressive through
conservative, in terms of the deployment of the technology ...