Abstract
M.Comm. (Business Management)
The objective of this research can be summarised as follows:
To understand the fundamental concepts of BPR
To demonstrate the importance of people in the successful implementation of
BPR
To highlight the most common errors that lead to failure at re-engineering
Business Process Re-engineering (Chapter two) is designed to bring about a drastic
change in the way a companyconducts business. This is achieved by identifying core
business processes and re-engineer them to gain competitive advantage.
The kind of organisation that is most likely to be successful at BPR is one that already
has a high degree of leadership (Chapter three) that can create a vision, articulate values,
and create a climate in which business executives, managersand line personnel
can all grow, flourish and have an impact on the way work is done. Chapter four is a case study to illustrate through a practical example how common
errors lead to BPR failure.