Abstract
Project Quality Management (PQM) is a process that administers how a project is carried out in order to produce deliverables of the appropriate quality. The ultimate objective of PQM is to ensure that the deliverables meet the requirements and expectations of clients, stakeholders, or customers, but, there are different barriers which limits most companies to achieve all that.
This paper is aimed at analysing barriers against the adoption of PQM processes in Non-Destructive Testing (NDT) companies using the five framework which considers: Leadership & strategic planning, Customer & market focus, Human resource focus, Process & information management and Financial management. Quantitative research method was used and snow balling sampling was also used on questionnaires. Barriers were identified from previous studies of the same industry and were grouped according to the framework to create a questionnaire. Twelve (12) participants from the three companies volunteered to take the questionnaires. After the results of the questionnaires were received, analysis of weighted mean values was used to analyse and rank the results. The results revealed that Human resource focus and Customer & marketing focus were the top 2 concerning categories of barriers as compared to Leadership & Strategic planning, Process & information management and Finance management barriers.
This framework can assist metal companies to reduce barriers, ensure consistency, good quality of products and growth within the industry. It appears as though these metal companies fail to implement the PQM processes because of inadequate education and training, Poor leadership, a lack of a culture that prioritizes quality, poor communication, a lack of a change strategy, and employee resistance to the change program are all factors that contribute to low employee engagement. Top management's lack of support is another factor. Company management should involve and support employees, do continuous improvement and skills development for employees, regularly check employees understanding of Quality management systems and create a benchmarking / team working environment for employees for them to improve the PQM processes. That way quality will be maintained.