Abstract
Communication is indispensable to the success of the organisational change processes. The role of communication in organisational change management has been studied extensively. Organisational change literature has mainly focused on the role communication plays in the success or failure of organisational change. However, limited studies have focused on assessing employee perceptions towards change management communication strategies implemented by their organisation. This study aimed to assess employee perceptions towards change management communication strategies by the National Institute for Occupational Health of South (NIOH) Africa in preparation to join a new Public Health Institute of South Africa (NAPHISA). This study is anchored in uncertainty reduction and stakeholder theories. A qualitative research approach was used, which collected data through 12 individual interviews with employees not part of management. The major findings of the study show that the NIOH employees perceive the communication strategies used during the organisational change as adequate for information sharing among employees and that communication was two-way symmetrical, allowing feedback and engagement between stakeholders. The study findings further reveal that there was a paucity of information in relation to critical areas, such as the structure of the new proposed public institute and a clear timeline for change. The findings are important to the scholarship of organisational change communication. They are also important for communication managers by providing insights into how to achieve success. Key recommendations of the study include communication around NAPHISA should be consistent and regular as effective communication is essential for establishing clarity, fostering commitment, encouraging active participation, and instilling confidence in the organisational change process.