Antecedents influence the different gaps in the service quality model within a financial services institution

Thesis

Open access

Joseph Erasmus Pieterse

MCom, University of Johannesburg

11/02/2014

Handle:

https://hdl.handle.net/10210/9163

Abstract

Customer services - Management

M.Com. (Business Management) Please refer to full text to view abstract

pdf

PDF DocumentDownload View

Open Access

1 File views/ downloads

25 Record Views

Title: Antecedents influence the different gaps in the service quality model within a financial services institution
Creators - without role: Joseph Erasmus Pieterse
Awarding Institution: University of Johannesburg; MCom
Theses and Dissertations: MCom, University of Johannesburg
Identifiers: 999889207691
Copyright: University of Johannesburg
Academic Unit: University of Johannesburg; Department of Business Management
Resource Type: Thesis