Abstract
M.Comm. (Business Management)
The area of research was the investigation of personnel satifaction within the
South African Police Service, and looking at the various areas of the level of
satisfaction or dissatisfaction amongst employees within the organisation. Hence,
this clearly shows that the major aim of the research was to identify the core
components of satisfaction or dissatisfaction of the employees within the said
organisation. The management style, career choice by employees, resources,
any conflicts, the manner in which employees are treated, training, and the
progression and career development within the organisation have been
investigated.
In addition, employees need to achieve their objectives as much as the
organisation need to, this means that there must be a reciprocal relationship
within the working environment. Moreover, employees need to feel valued and
respected by the management of the organisation. Furthermore, employees feel
highly motivated when they are trained and developed in order to perform their
duties skillfully. However, in the absence of those and do not experience any
form of personal growth and development they may feel dissatisfied.
In other instances employees choose careers that are not compatible with their
values, because of the lack of opportunities in the areas of their interest. Hence,
they get demotivated within a very short space of time in their employment and
resign at a later stage, or either result in a lack of commitment, passion, energy
and citizenship. The research area has revealed the precise factors that
contribute to the high level of satisfaction and or dissatisfaction within the South
African Police Service.