Abstract
M.B.A.
An investigation into the application of judicial case management in the South African
civil court system to enhance quality and access to justice.
Background
The South African judicial system, and in particular, the lower Courts have been plagued
by inefficiency and inadequate use of its resources. This, in turn, has lead to inordinate
delays in the prosecution of both civil and criminal matters. This research will however
focus on the civil prosecution of cases. Ultimately, the quality of service being provided
to both internal and external customers is lacking and is evidenced by the slow pace of
cases through the system. The civil justice system in South Africa is in need of an
overhaul as the quality of the service provided by the courts has been questioned
extensively.
The focus of this research is to look at judicial case management as well as some of the
current factors that may be responsible for the delays in the civil justice system and to
propose judicial case management as a possible solution to enhance quality in the South
African judicial system. Related to the concept of quality are productivity and efficiency
and, by implication, these areas may also be improved.
Accordingly, this study will assess the current situation in the South African civil justice
system and investigate if judicial case management will assist in achieving quality and
productivity.
IV
Objectives
The overall objective of this study is to formulate recommendations to enhance quality
and access the civil justice system. To reach the above aim, the following objectives are
relavant:
1.3.1 Conduct interviews with members of the public and legal professionals
involved in the civil justice system in South Africa to assess their
perceptions of the system.
1.3.2 During the interviews, elicit recommendations on how the system may be
improved with particular emphasis on judicial case management.
1.3.3 Conduct a literature review of relevant and available literature that
investigates developments in the British, Canadian, Australian and part of
the American legal system, respectively.
1.3.4 Describe and analyse the data collected.
1.3.5 Compare the data collected in the South African context with
developments in international judicial systems.
1.3.6 Make recommendations with a view to improving quality in the South
African civil justice system.
Design and data collection
A qualitative research paradigm will be used for this study.
Primary data was collected using the semi-structured interview method and the in-depth
interview methods, respectively, in order to determine the views among some legal
professionals in the province of Gauteng as well as certain members of the public.
Documentary secondary data was also used in this research project in addition to the
primary data collection methods.
Conclusions
In summary, the conclusions can be drawn that:
there are problems in the South African civil justice system that lead to
increased costs, unnecessary delay and complexity of the system;
the causes of the problems are related to a wide variety of issues that range
from, inter alia, human resources, training, operational issues, jurisdiction of
courts, the structure and functioning of the courts, pleadings and the rules of
court;
there is a need and a willingness for judicial case management, despite some
opposition, but that nature and form thereof will have to be the subject of
discussion.
Recommendations
Recommendations to improve the system range from improving statistical analyses;
increasing the public participation process in law making; improving the sheriffs
services and service of process; improving the management and administration of the
courts; introducing alternative dispute resolution and possibly mandatory dispute
resolution; addressing procedural issues and finally, introducing some form of judicial
case management.