Abstract
Health care is a fundamental right of every citizen in South Africa, and a robust health system that is easily accessible is necessary to fulfil this right. Availability and entry to quality health care is a basic right of all South African citizen and is enshrined in the Constitution of South Africa. This research focused upon exploring the management of healthcare quality. The other objective of the study was to also explore the process strategy in the City of Ekurhuleni and how the administrative processes are managed within a Metropolitan. The study also focused on exploring the quality of healthcare systems and to identify availability, accessibility, acceptability of services in facilities of the City of Ekurhuleni...
M.Tech. (Operations Management)