Abstract
The Problem: The research investigates the gaps in terms of Total Quality Management within
the Project Management’s PMI PMBOK guidelines.
Aim: The aim of this Minor Dissertation is to incisively inquire about the probability and
possibility of improving Total Quality Management where there is lack, and to ensure the
enforcement of the best standards where they exist. The process of inquiry pays a particular
focus on Airfield Lighting Projects and General Maintenance.
Design and Methodology: A search for academic literature to substantiate and validate all
the conclusions and recommendations of this minor dissertation has been conducted. A
particular interest has been given to the Academic Literature on Project Management
Knowledge Areas (as prescribed by the PMBOK), Total Quality Management, Industry and
Regulatory Standards as well as General Academic Literature. All this information has been
collated into this minor dissertation which may be used for future reference. Quantitative
Research Tools have been used to draw up various inferences, conclusions and
recommendations. A survey has been conducted in the form of questionnaires. The responses
have been analysed and statistical methods have been used to verify Internal Consistency of
Reliability, namely the Cronbach Alpha. The Ishikawa (Fishbone) Diagram was drawn up.
Conclusions were then drawn from the above mentioned exercise.
Results and Discussion: A hypothesis is drawn from the research. Results showed that there
is gap in terms of scope definition that may be as a result of differing stakeholder interests
with the airport environment. Also that certain precepts of Total Quality Management may
not be adhered to. And lastly, it was proven that changes in quality imply changes cost, time
and budget.
Recommendations:. The research recommends the adoption of a Total Quality Management
approach throughout the whole project life‐cycle including for requirements of operations.
The Total Quality Management approach includes Lean Six Sigma Method, Etcetera. Also, the
research recommends ISO accreditation and adoption of ISO Quality standards as a minimum
standard throughout the airport’s value chain system.
M.Phil. (Engineering Management)