Abstract
M.Comm.
The art of information system development has undergone a difficult and tortuous evolution over the past two and a half decades (Texas Instruments;1988:17). For the participants in this software development struggle, it has been frustrating to watch the quantum leaps made in the computing hardware arena, while advances in software quality and productivity have shuffled along at a considerably more modest pace. It is now the time to step across the threshold into a new approach in the evolution of system development one in which the right problems are solved, and high-quality solutions are produced very quickly.The new approach starts with understanding the business problem and then applying the most appropriate technologies to meet the business challenge. The approach must not be locked into any one type of technology but rather work with the user and outside vendors to determine the combinations of hardware, software and custom software development that will supply the highest quality solution. The specific goal of this study is to determine the most effective approach to system development to focus on the single most important thing: solving business problems in a way that exceeds user's expectations.