Abstract
D.Comm.
This thesis deals with the challenges posed to management to ensure that quality services are provided to customers and investigates the approaches management should adopt.
- Title
- Total quality management : a strategic management approach
- Creators - without role
- Dana Benjamin Henri. Smit
- Awarding Institution
- University of Johannesburg; DCom
- Theses and Dissertations
- DCom, University of Johannesburg
- Identifiers
- 9912319207691
- Academic Unit
- University of Johannesburg; Centre For Chain Logistics
- Resource Type
- Dissertation