Abstract
Managing information technology (IT) in higher education institutions (HEIs) is not merely difficult but has almost become impossible. Information technology (IT) leaders in HEIs face a challenge to integrate and provide for the continuous accelerating transformation of technology and the way it is applied in HEIs to improve the quality of IT service delivery to satisfy their stakeholders’ expectations. IT leaders need to embrace change with the understanding that IT will need more than a secure set of knowledge and skills in today’s technology demands required from the unique composition of stakeholders. To position HEIs in their current marketplace and ensure competitive advantage, just implementing new technologies and innovations is not nearly enough. It is a requirement from institutional leaders to recognise IT as a key business enabler and to ensure that IT is positioned within the organisation as an investment rather than a cost. Key requirements for IT leadership are to recognise, agree and integrate various frameworks to ensure stability and agility when addressing the continuous challenges of HEIs and providing them with a dynamic application landscape and borderless end-user experience. IT departments within HEIs should dynamically change their philosophy, standards and way of thinking to meet the rapidly changing, everyday organisational demands. ..
Ph.D. (Information Technology Management)