Abstract
This study concerns the investigation of management issues within information
technology outsourcing contracts. The information technology outsourcing life cycle
is used as the flow structure for the investigation. The associated user expectations
that occur in each of the phases of the information technology outsourcing life cycle
are identified. Following the identification of the management and user expectation
issues in each phase of the outsource life cycle, the “Coetzee solution framework” is
introduced to ensure that the identified management problems are addressed in a
structured approach. The solution framework is described in the context of each
phase of the information technology outsourcing life cycle.
As business process outsourcing is emerging as a long term business solution, the
trends in business process outsourcing with the related factors that are contributing to
the growth of business process outsourcing are investigated. The inhibitors that
slow down the progress of acceptance for business process outsourcing are also
investigated. The interdependence of information technology outsourcing and
business process outsourcing is also shortly reviewed.
Prof. N. Lessing