Abstract
D.Ed.
The transformation of the education system in South Africa is unavoidable due to
social transformation in a newly democratised state. The newly established Gauteng
Department of Education had to face challenges since 1994 to promote quality
education, ownership and stability due to the fragmentation and diversity in
communities and schools. In order to restore the culture of service delivering and to
promote teaching and learning in schools, it is vital for schools to be provided with
resources and conditions that are conducive to quality education. Trained educators
and effective management of schools are equally important to ensure that learners
receive the best quality education. Total quality school management provides the
key to the solution, because the spiral of development, which includes constant
monitoring and evaluation throughout the planning, leading and implementation
cycles.
Total quality school management is an integral part of delivering effective and
efficient service. Total quality school management refers to the action, processes
and structures necessary to ensure the delivery of highest quality of service to the
clients. Total quality school management cultivates the appropriate partnerships and
networks in service of the clients.
In South Africa the indicators of these frameworks are invariably slanted toward
issues of equity, efficiency and redress, but should largely be structured toward the
improvement of service and education.