Abstract
With the lifting of sanctions, South African businesses are faced with a new challenge to compete against their international counterparts on the international and domestic markets. Competing on the international markets is dependant on conforming to a recognised quality management system standard such as ISO 9000 (ISO International Standards Organisation). The South African equivalent for this standard is SABS ISO 9000. (SABS - South African Bureau of Standards). It is thus important for South African companies to conform to the requirements of the recognised quality management system and to deliver quality goods by adopting a quality improvement plan. The subject of quality has been studied and put into effect the early 1950's. The four most well known gurus on this subject are Deming, Juran, Crosby and Ishikawa. All of them have different philosophies on how to implement quality. Deming has developed fourteen points for management; Juran concentrated on the planning for quality based on the needs of the customers; Crosby has been the father of the cost of quality, but has since changed his stance to the cost of non-eonformity; Ishikawa, a student of Deming, has developed the cause and effect diagram for determining the root
cause of problems. The importance of the above is to evaluate the organisation to determine the .quality needs and then to adopt a philosophy which can be used. The quality needs of an organisation can be determined by means of this diagram. Based on these results a usable philosophy can be adopted. The implementation of quality and a quality management system should take place simultaneously. Both these systems are dependant on each other for successful functioning. Both should be managed as a unit to ensure total quality management. The implementation of a total quality management system is a four step process. These steps are: 1. Awakening
2. Involvement, 3. Commitment, 4. Ownership. The different aspects of the implementation of quality and a quality management system must be addressed in each of the above steps to ensure the success of the quality management system.
An important aspect which needs to be addressed when implementing quality management system, is training. This should take place during each of the above mentioned steps. Training for quality is related to on-the-job training and training with regard to new technology. Training for a quality management system should be directed to the development of quality documentation such as procedures and work instructions.