Abstract
Ph.D.
Most organisations continue to align project activities with their business strategy to achieve strategic objectives and create business value. Most of these organisations have adopted information technology (IT) to increase performance and productivity, improve service delivery to customers and create competitive advantage in the market. Some of these initiatives are managed as IT projects. Despite this investment in IT, IT projects still fail at an alarming rate. These failed IT projects resulted in organisations wasting huge amounts of money and not realising a return on their IT investments.
The purpose of this study was fourfold. Firstly, it explored the reasons why information technology (IT) projects are still failing. Secondly, it determined the factors influencing project success. Thirdly, it determined whether a positive relationship between project auditing and project success exists. Fourthly, it examined how project assurance can effectively mitigate IT project failure. These focus areas were addressed by developing a conceptual information technology project management assurance framework to successfully deliver IT projects in organisations.
The research methodology employed a mixed-methods design which combined both qualitative and quantitative research methods. First, the qualitative research method was used to validate the conceptual framework through focus group discussion which was composed of IT project managers from South Africa. The results of qualitative data analysis were used to build an instrument to collect data in the follow-up quantitative research. The quantitative research method used survey questionnaires to validate the conceptual framework amongst IT project managers from Africa. The data were analysed using Atlas.ti 7.0 and SPSS 24.0. Factor analysis was conducted to determine possible correlations between the variables and factors as well as to determine how the conceptual information technology project management assurance framework fits the data. Structural Equation Modelling (SEM) was used to construct the conceptual framework.
The key findings of this research are that project assurance can effectively mitigate IT project failure and the following factors influence IT project success: project auditing, top management involvement, project management methodology adherence, secure project deliverables, support and maintenance, and benefits realisation. The research also reveals that there is a strong correlation between the identified factors that influence IT project success. These factors were important in the development of a conceptual information technology project management assurance framework...