Abstract
Abstract : The use of building information modelling (BIM) technology during the operational phase of a building helps to improve maintenance management and facilities’ performance in general. The current study investigated the level of awareness and usage of BIM technology as well as the benefits (if used) in facilities management firms in Johannesburg South Africa. Facilities management firms in Johannesburg, South Africa were purposefully and conveniently targeted and identified through a google search. A questionnaire was distributed by hand and online via email. Data collected from seventeen respondents were analysed using the statistical package for social sciences (SPSS) to output descriptive statistics in terms of mean and modal scores, regarding the level of awareness and usage of BIM technology in facilities management as well as the benefits. Findings revealed that BIM technologies were known, albeit not being used as much as desired. With regard to benefits, enables easy flow of information and transfer of design data to maintenance and operational team, facilitates data access and therefore saves time, and helps in updating information on assets for maintenance and repair work, were identified. By identifying the level of usage and benefits to facilities management practitioners in the industry, the current study provides evidence which could assist property and built environment stakeholders in developing measures to ensure maintainability and sustainability of structures as well as organisational performance.