Abstract
This study investigates the use of TQM as a business improvement strategy in furniture manufacturing SMMEs and the impact
of supply chain management on product quality of furniture manufacturing SMMEs that are situated in Orlando Industrial Park
and Freedom Park. It was discovered in this study that supply chain starts with the supplier and end with the customer. The
study reveals that furniture manufacturing SMMEs must make relationships with all the stakeholders involved, including other
organization as it helps to improve the competitiveness of the enterprise and it further helps with learning from enterprises. A
long-term relationship needs to be made with the suppliers of the enterprise. This study adopted a mixed method approach by
developing a case study, questionnaires were issued, observations were made and managers and owners were interviewed as
well. This study adds knowledge on the impact of the supply chain on product quality. Further research must be made on the
effectiveness of TQM on furniture manufacturing SMMEs.