Abstract
A large South African municipality conducted two employee satisfaction surveys in 2012/13
and in 2014/15 to determine the employees' overall satisfaction with the organisation as a
preferred employer. The level of communication was one of the areas from the surveys
employees indicated as inadequate. This study uses a qualitative enquiry to review the quality
of the internal communication between levels of management at the municipality. The findings
indicate that although the municipality, through its communication policy, is cognisant of the
varied communication needs of employees and the need for differentiated communication
according to functions and responsibilities, mass communication is taking place rather than
varying the message based on the needs of the employees.