Abstract
Artificial Intelligence (AI) advanced technologies are growing and changing many industries. This paper will assess the relationship in which artificial intelligence impacts the performance of the workforce in a South African bank. The research explores the aspects that contribute to which a worker has improved productivity and performance through the adoption and use of artificial intelligence. The research considers the aspects of artificial intelligence toolset and their influence on the workforce performance. In addition, the paper assesses these aspect as to how they contribute towards the productivity with considerations to the integration of analytical and organized strategies that advance the workforces performance. The purpose is to improve the workforce’s quality performance in the banking institution of South Africa. The research has applied the descriptive statistics with the use of frequency distribution tables and graphical representations to analyze and present the information on the variables. The outcomes are evaluated with regards to the descriptive statistics and inferential statistics based on the variables which show that artificial intelligence has a relatively strong impact on workforce performance. Therefore, it is essential and recommended for banks to integrate them. The next frontier for shared services may be far more exciting, incorporating greater computing power and artificial intelligence into robotics, so that the lines between human judgment and automation become blurred.