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The influence of service failures on customer emotions in the South African banking industry
Conference paper   Open access

The influence of service failures on customer emotions in the South African banking industry

Isolde Lubbe and C. De Meyer-Heydenrych
2019
Handle:
https://hdl.handle.net/10210/397518

Abstract

Banking industry; Customer emotions; Service failure
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12572_Manuscript ARTT 2019.pdfDownloadView
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