Abstract
Omni-Channels ensure that customers have
the same shopping experience online as they do in a
physical store. Customers should be able to view
products online and pay for them accordingly.
Customers should also be assured that when they are
paying for their items online, all their information is safe
and secure. This study examines what organisations use
to ensure that their customers private information
remains safe at all times. Encryption, one time
passwords, audit trails and various other components
will be explored. The researcher will also investigate
how all these components work together to ensure
maximum protection of information at all times. A
structured questionnaire was used to measure and rate
the overall security features that are used to protect a
customer when purchasing online. The results display
the preferred features and functions for customers.