Abstract
Passenger perceptions about reliability are influenced by a number of factors. These factors include average lateness, excess wait time, and buses arriving on time, buses cancelled and buses departing on time. Literature, informs us that passengers have different perceptions about lateness, excess wait time, and buses arriving and departing on time and cancelled buses. Over 60 % of employed South Africans rely on public transport. The research question is, what are the important reliability indicators are for passengers of a University transport system? Extensive research has been done in the areas of transport reliability, but not in the field of transport designated for students. Engineered systems may fail, especially in passenger transport if the perceived value is not experienced by passengers. Among other findings, is that passengers place a great value on the bus schedule times and how those are communicated.