Abstract
With a quest to automate and improve the efficiency of trade co-ordination, the Botswana’s
Ministry of Trade and Industry (MTI) introduced an Electronic Document and Records
Management System (EDRMS). The EDRMS in this particular context is the Document
Workflow Management System (DWMS) whose focus is to manage the timely and effervescent
processing of documents. In order to successfully integrate the EDRMS into everyday business
processes, there is need to understand the cardinal factors that influence adoption and uptake of
the DWMS by the Record Officers, Action Officers and all the people who are involved in the
document management value chains at MTI. This is not to ascertain that other non-individual
factors such as organisation context are less important in influencing successful integration of
DWMS into business processes. Using the modified Unified Theory of Acceptance and use of
Technology (UTAUT) as a theoretical framework, this paper presents findings from a research
which aimed to investigate the factors influencing adoption and usage of the DWMS and
therefore its integration into the MTI’s everyday business processes...