Abstract
Purpose of this paper: The study aims to identify the communication-management factors that influence project success; and it proposes a conceptual improvement model to enhance communication-management practice for successful project delivery in the Swaziland construction industry.
Design/methodology/approach: The study derived information that relates to the objectives of the study from different books, journals, theses, and published conference papers. Therefore, a historical-research approach was adopted to review the literature. Twenty-five articles were reviewed, spanning the period of 1998 to 2015. Thematic analysis was used to extract the themes, which were tabulated in a matrix.
Findings: Eight communication-management factors were identified that were observed to influence project success; and a hypothetical communication management improvement model has also been proposed. The variables were: Technology and systems, communication skills or competence, communication plans, teamwork and partnering, organizational structure, stakeholders’ frame of references, project briefing and the context of an environment ...