Abstract
Due to constant failure in delivering the
products to customers on time the defence manufacturing
organization introduced the supply chain phenomenon into its
operations in an attempt to improve its performance (on-time
delivery). This research aims to identify if supply chain
performance is affected mainly by social or technical factors and
also outline which of these factors have the highest effect on the
performance of supply chain. The importance of this research is
that it will determine if the performance of supply chain is affected
by technical or social factors and also how the organization is
affected by these factors. This research employed a case study and
made use of both qualitative and quantitative data to allow for
data triangulation in order to minimize biasness and increase the
credibility of the results. The findings indicate that supply chain
performance is affected by both social factors and technical
factors, however the impact of these factors on both supply chain
and the organization is different. In summary, this research will
provide insight to the factors that affect the performance of supply
chain and accordingly provide methods to minimize or eliminate
these factors and therefore reducing their effect on supply chain
and the organization.