Abstract
Performance evaluation is important especially in
the field of operations management in order to suggest or to
find ways to improve existing systems. This research study is
part of a large qualitative and quantitative mini-dissertation
study and seeks to unpack the reliability performance
indicators for an intercampus bus system. Travel time and
service reliability measure the performance of any passenger
transport system. These look at the time spent on waiting,
time spent in transit, punctuality and adherence to the time
schedule. This study results are drawn from 121
questionnaires which were successfully completed.
Recommendations on the use of Six Sigma and involving
other divisions in the operation of the University of
Johannesburg Intercampus bus shuttle service in order to
improve performance are presented in this study.