Abstract
South African roads are congested with trucks on
every highway in the country leading to traffic congestion,
damaged roads and pollution. Railway transportation can assist
in eliminating or reducing these problems occurring on our
roads. Rail traffic is decreasing because of the operational
inefficiencies and this make customers unhappy and taking their
business to road transportation. This paper is about how freight
volumes are lost from rail to road organizations. This was
conducted by looking at the operational inefficiencies
experienced at both rail and road organizations. Any
organization has its own plan or strategy on how to satisfy the
customer and reach its target, but it is the service that they
render to their customers that will determine if the organization
will reach its target and at the same time satisfy the customer.