Abstract
Knowledge portals are critical applications that are often used in different forms of organisations, like educational institutions, where generation and consumption of information and knowledge are among their main activities.
Objective: This project aims to determine what training material will be suitable to engage and support the learning of novice knowledge portal users.
Method: The research used a pre-test and a post-test as a sample method. Both the pre-test and post-test consisted of 57 first year information portals students. The data collection instrument for this project was a pre-test, intervention, and a post-test. The data analysis tools used for the research was Atlas.ti and content analysis which are reliable research software tools. As such, a pre-test was written to determine what training material will be suitable to engage and support the learning of novice knowledge portal users. This pre-test was also used to determine the knowledge before the intervention. Furthermore, the post-test was also used to ascertain the effectiveness of the training material...