Abstract
Abstract:It is a difficult task to attempt developing generic Key Performance Indicators for all the functions of Facilities
Management services in all organization it serves. Nevertheless, the exercise is possible for organizations with similar
objectives. For example, the objectives of Higher Education institutions revolve around teaching, learning and research that
require functional infrastructure, technology and services. The client, end-users and service providers in these organizations
can develop acceptable indicators for their operation of the support facilities and that will facilitate the creation of an
effective benchmark. The modified classic Delphi technique was used in achieving the consensus of opinion from the
participants. The findings revealed that there were convergence of opinion on the essential indicators that can enhance the
provision, operation and management of the required support facilities for the effective performance of the core functions of
Higher Education institutions. It was recommended that the research should be extended to cover all Higher Education
institutions within and across regions for more comprehensive information