Abstract
Outsourcing projects involve many stakeholders, including clients who transfer the operational
responsibility of their business processes, and a vendor who accepts that responsibility. IT outsourcing
applies when the transferred responsibilities are limited to IT‐related processes. Outsourcing clients
seek to leverage on potential efficiency provided by the vendor, whereby the vendor delivers the same
intended business results at a cheaper cost. Vendors potentially achieve these efficiencies through
better subject matter expertise and economies of scale. Clients outsource processes considered nonstrategic
while strategic processes are managed in‐house. Once a client decides to outsource ITrelated
processes, the outsourcing strategy takes the form of one or more of five delivery models. This
article portrays a proposed model for successful IT outsourcing. This model assists the outsourcing
professional in navigating through the various steps of the outsourcing life span with a clearer
awareness of likely causes and potential remedies applicable to the outsourcing strategy on any given
outsourcing project.