Abstract
Small, Medium, and Micro Enterprises (SMMEs) in the informal sector are faced with a myriad of challenges, including access to loans. Because of its immutability, blockchain technology is said to be the solution to these types of challenges. Through blockchain-enabled Mobile Applications, informal SMMEs can record their financials, and give permission to external viewers such as banks to view when applying for a loan. However, there exists a possibility that these informal SMMEs may be digitally excluded from the use and benefits of Blockchain technology due to issues such as affordability, informality, and lack of skills. For this reason, this study aims to develop a model for the digital inclusion of SMMEs in the informal sector in South Africa, using Blockchain technology to solve their challenge of access to loans. This was achieved through a combination of the Digital Inclusion Model and the Theory of Planned Behaviour. A literature review was conducted, from which propositions were derived to develop the model. Based on the literature, we found that lack of access to and afford-ability of smartphones and the internet, lack of digital skills, and poor internet connection may have a negative impact on digital inclusion. We conclude that preconditions such as digital infrastructure need to be in place for digital inclusion of SMMEs in the informal sector. Furthermore, SMMEs should be educated on Blockchain technology and its benefits. This has the potential to greatly impact their view of the technology, which will in turn improve adoption and therefore digital inclusion.